Unable to mount my passport

Summary: In this blog, we will learn how a WD My Passport external drive could be brought back to life after it fails to mount on Mac. We will also discuss about recovering deleted files from WD Passport on Mac. Before reading further, ensure that you have downloaded the free trial of Stellar Data Recovery Professional software for Mac from the below link. Further, transfer of files to-and-from the WD My Passport is made possible when the drive is successfully mounted on the Mac computer.

After the job is done, the WD is safely removed from the Mac. Those possibilities could range from:. You can try below actions to determine if the WD My Passport external hard drive is mounting on your Mac:. Wait for the drive to appear in the Finder and Desktop. Otherwise, on a healthier external drive, this option works flawlessly. But here is a twist, an unmounted drive be it a WD My Passport or any external drive; it will get listed but grayed out on the left-panel of the Disk Utility.

On stable drives, the Mount button when clicked brings back the drive for further access. However, if the drive is corrupt, then the Mount button will hardly help. Try switching to the partition level and click the Mount button again.

Since the WD My Passport has cryptic or logical disk errors, hence it fails to get mounted on Mac properly. An unmounted WD brings up a couple of issues to be addressed urgently:. But you must ensure that the enclosed files within the WD are unwanted. Unfortunately, erasing a WD is a strict NO Go if it contains important pictures, music, videos, and documents. Try a Data Recovery Software for Mac.

This answers the above first question, i. Step 3 Scan your Western Digital external drive with the software. Vishal is a data recovery expert Stellar. He addresses data loss scenarios on a Mac. He intends to help people solve their macOS problems.

unable to mount my passport

Besides, Vishal prefers to read autobiographies, and his personal favorite is of Steve Jobs. View More. Can changing these settings be dangerous in terms of losing files? Format: read-only Encryption: none Is that what should be selected?

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Thanks Jonny. Hello Jonny, You can use our data recovery software in order to recover data from unmounted drives. After that I had the same issue. It shown up in Disk Utility but greyed out after connected it back. Could not eject it, could not remount, virtually could not do any thing.

I tried all the solutions posted currently, none worked. Rebooted my Mac and tried connect the drive again, no helps.

3 Ways to Fix ‘Couldn’t Unmount Disk’ Error

It was still greyed out in Disk Utility… and finally, on Disk Utility, I right click on the greed out External, and selected image from …, hit the cancel button on the popup, and all the sudden, it became alive…. Not sure what is going on here, but I did not have to erase the drive. Good that your drive is back to life again.

You can run the first-aid repair to further determine the integrity of the drive. Hi Vishal, judging by the blog it appears to have lent good results.If you worry about losing data from this hard drive, you can recover lost data with iBoysoft Mac Data Recovery at first. This trusted portable storage always offers quick and easy way to expand the storage space of your computer and to store a massive amount of photos, videos, music and documents.

The WD hard drive comes in some amazing features like cloud storage, password protection with hard drive encryption, and compatiblity with Apple's Time Machine backup software.

unable to mount my passport

But the problem is that no matter how powerful this hard drive is, it is possible that this WD My Passport for Mac hard drive is not mounting on Mac computer. I have 1 TB family photos on this hard drive, which are very precious for me. Any data recovery solution? Thanks a lot! In fact, this is a common annoyance for many WD customers that the hard drive fails to mount in Finder or Disk Utility.

If you are confronted with the same issue and haven't got an effective workaround to fix this unmounted drive on your Mac, check this page and learn why it happens and how to address this disk problem. This issue may be caused by various factors, such as virus infection, internal file system errors, sudden power failure, sudden power outage, unwanted interruption during transferring data, etc. For all kinds of reasons, your Mac won't recognize this hard drive and thus this external hard drive won't mount.

As a result, you can't open this WD hard drive nor access your important files. This will ensure if the external drives connected to this Mac are allowed to show on the desktop. This operation will show up your WD My Passport drive on the desktop in most cases, but if it failed, you can move to the next point.

You can go to Utility and see if this hard drive appears in the left sidebar. If your WD hard drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to mount it manually. However, if this external hard drive is corrupted, the "Mount" button will not be available. When these two checks didn't make any difference and the WD My passport for Mac hard drive is not mounting still, you need to check some hardware that get involved in the disk connection.

Let's start with the basics by following the steps below. It's well known that insufficient power supply or damaged USB ports could also lead to hard drive not mounting issue. Therefore, you should make sure the WD My Passport for Mac hard drive is getting the appropriate power. If the drive came with a Y-cable, use both USB connectors.

Moreover, do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord. Ensure the cable is properly connected to both the drive and computer. If the problem still continues, try using a different USB port.

Perhaps your Mac has two USB port - the back and front ones. If the hardware seems to be OK, let's check the software that related to this disk problem - the driver.

unable to mount my passport

A driver is a software component that allows the operating system and a device to communicate with each other.But I would like to use it to store some files.

Is there anyone encountered similar issue? Can you give me some advice? Thanks for your help! In fact, it is not rare that computer users are bothered by WD hard drive not recognized in Windows 10 issue, which can be caused by various events like incompatible file system, invalid USB port, outdate driver and so on.

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You can take measures described in the following text to enable your WD hard drive show up properly in Windows 10 File Explorer. This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. Follow the steps below:. Initializing WD hard drive will lead to data loss. It is possible that you are unable to initialize hard drive and receive errors like the device is not ready.

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WD hard drive not showing up in Windows 10 File Explorer could be the result of drive letter missing or conflict. If your hard drive is in such case, you can assign drive letter to it or change its drive letter. You can employ this way if your WD hard drive previously formatted with unrecognized file system under windows or there are corrupted files on it. You are certain to format WD hard drive using Disk Management.

However, this Windows built-in tool is with some limits. Therefore, it is recommended to apply the powerful disk formatting tool — AOMEI Partition Assistant Standardwhich breaks the limit of 32GB in partition size and offers you more options about file system. Secure Download. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver.

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Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. Then, you can restart computer to see whether the WD hard drive is recognized by Windows And then, you can restart your computer to see whether the WD hard drive is visible. When connection port is dead or damaged, you will not see WD hard drive in Windows Follow the steps below: 1.

Locate the WD hard drive that going to be initialized and right click it. Then, you can do as what New Simple Volume Wizard prompts. PS: Initializing WD hard drive will lead to data loss. Method 2: Assign drive letter to WD hard drive partition WD hard drive not showing up in Windows 10 File Explorer could be the result of drive letter missing or conflict. Open Disk Management in Windows Method 3: Format WD hard drive to compatible file system You can employ this way if your WD hard drive previously formatted with unrecognized file system under windows or there are corrupted files on it.

At beginning, you can free download this great software. Still Need Help? Have your problem been solved? If not, please input query in the search box below.

All rights reserved.What's more, they are widely known thanks to their auto backup, password protection, and high reliability compared with other hard drives. However, everything has flaws. Even worse, it may become unreadable on Mac computer. In either way, your important data on this drive will become inaccessible. If you can't see files on the hard drive on Machow to access data? You'll get answers here. In addition, the following reasons may also lead to WD external hard drive not showing up or not working.

You can do some basic checks to troubleshoot whether this issue is resulted from those factors. Try quickly plug and slowly plug, sometimes it just works for no reason. In other words, you didn't allow your external hard drives showing up in the Finder or on the desktop. Sometimes, external hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the external hard drive. In this situation, you can manually mount the external hard drive.

If you can't mount the WD My Passport external hard drive for Mac manually, there should be some file system problems in this drive. But don't worry. There is a native repair tool called First Aid in your Mac computer's Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps.

You can follow the instructions to fix this problem. If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting. The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, please make sure you have a backup copy of data.

Without a backup? It's not necessarily the end of the world. It's compatible with macOS Catalina Step 4: Preview the searching results, choose files you need, and click "Recover" to get them back. After recovering data from this drive, you can now courageously proceed to erase your WD My Passport external hard drive with no fuss.

Step 4: Complete the information for your drive such as new format, partition scheme, and so on and click Erase. Very probably, your My Passport for Mac may have some physical problems. It's better to send it to a local reparation center.By using our site, you acknowledge that you have read and understand our Cookie PolicyPrivacy Policyand our Terms of Service. Ask Different is a question and answer site for power users of Apple hardware and software.

It only takes a minute to sign up. After about 3 weeks. I plugged in again into my MacBook and left it there. After more than an hour I came back and the drive showed up on my Mac again. So somehow the problem got fixed. It says the drive appears to be OK. So I don't know what fixed it exactly. It can be read on a Windows laptop after Windows automatically fixed an error. I tried opening up Disk Utility on my Mac, but it just spins forever trying to mount the external hard drive. Nothing ever shows up on Disk Utility.

I was not actively reading or writing to the external hard drive, but it did have a list of directories open no individual photo files, but just the directory names.

How to fix WD My Passport for Mac not showing up in Finder/Disk Utility?

The battery ran out. When I charged up my Mac again it says that the disk was not ejected properly. Ever since that my WD hard drive has the flashing problem and can't be mounted on my Mac.

I tried changing the Mac laptop, changing the USB cord, same problem. I then plugged in my WD hard drive to a Windows laptop. It says that it detected an error and had the option of automatically fixing it. I clicked "Start" and let it ran, but it didn't have a progress bar and just had a "Cancel" button. After running for minutes, my mom came in and unplugged the external hard drive forcefully I yelled at her for doing that.Cannot mount volume.

Unable to mount the volume 'My Passport'. I'm trying to reinstall ubuntu because I messed up a bunch of stuff but I need to back it up on this hard drive which won't mount in any linux distro. Invalid mount option when attempting to mount the volume "My Passport". I have a problem in my ubuntu What can I do to solve this problem? The burn medium is not even recognised anymore by the PC.

This problem is new to me,it has suddenly appeared 3 days ago,and i have researched the forum already. My Windows-system has broken down and I can't reach my files on the hard drive, because i'm unable to boot Windows. Choose one action: Choice 1: If you have Windows then disconnect the external devices by clicking on the 'Safely Remove Hardware' icon in the Windows taskbar then shutdown Windows cleanly. Choice 2: If you don't have Windows then you can use the 'force' option for your own responsibility.

I didn't have Linux until the day Windows crashed on me for the gazillionth time. After that it never launched Windows again simply because it didn't feel like it. Now, we're not here to find out why Windows is a bitch about all this, my real problem lays somewhere else. Seeing as a lot of important files were on my Windows drive I figured I could just install Linux on the other drive and fetch the files from there. The problem is I can't.

Every time I attempt to open the disk I get the following error: Quote: Cannot mount volume. Unable to mount the volume. Hibernated non-system partition, refused to mount. The NTFS partition is hibernated.

Choice 1: If you have Windows. Choice 2: If you do not have Windows then you can use the 'force' option And thus looping me back to the first command, upon entering I will again receive the first error. I am not well versed in using Ubuntu. I decided to make the move to Ubuntu. No problem since all files on the primary drive of the old machine were just OS related. I kept all of the important stuff music, documents, reg codes, etc. The computer had no problem importing the songs on the external drive to the music library.

I am playing songs and loving it. Now the problem I get a box stating: You are not privileged to mount this volume DBus error org. NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

The problem I'm having didn't seem to be covered in other posts. Using Ubuntu I find it strange that fdisk sees the drive but mount doesn't. When I installed Ubuntu, I created an 52 gb encrypted partition which shows up in the disk utility, and in the window that opens when I click on the "home folder" icon. But when I try to access it, I get this error. How can I fix this, and be able to access that 52gb partition? This is only my second day that I work with Ubuntu, so If more information is needed then let me know.I am unable to access my 1TB external hard disk my passport.

It was working fine few days before… suddenly it got stuck I tried with my lappy and also tested on my PC. I am ubable to access it. Test Time:December 28, I went to a speacilized person who has a set to fix the WD, but he had to remove all the data first and format it.

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Then he told me I can use recovery program. But it did not give all data.

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Well first thing I always do is where a drive is suspected of being in the process of failing, I take a clone of the drive sector by sector and not put more stress of the problem drive than necessary. After I get my clone then I work with the good drive I cloned to. I have a question. To take back up of hard disk image, I must have to access the HardDisk right? I can not access it… I am using Windows 8. Is it making any clicking sound? Where a drive is yet beyond reach, technically speaking, I have always used Stellar Phoenix recovery software to clone a drive drive to drive or as an imaged.

Support Downloads Knowledge Base. German Spanish Italian French. HGST Support. WD Portable Drives. Hi Team, I am unable to access my 1TB external hard disk my passport. I have very important data around GB on the disk, Please help me out to recover my data. I have the same problem. The unit is working.

I checked disk management but the passport is not seen there either. Help desperately needed to recover 10 years of work and pictures. If I can access it, hope I can recover my files using recovery software. All rights reserved.


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